Evosys' Oracle Cloud Managed Services

Maximizing ROI on your Oracle Cloud Investment
With our KPI-Driven Service Approach

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Overview


Going live with your Oracle Cloud Applications isn't the end of the project, it's the beginning.

Once Oracle Cloud is embedded into your organisation, the focus can then move to driving greater business efficiency and unlocking the true potential of your Oracle Cloud investment.

How do we do this?

  • By understanding your required business outcomes

  • By identifying inefficiencies, and

  • By designing a KPI-driven Managed Services model around your desired outcomes

At Evosys, we don't JUST provide standard, keep the lights on services, we build our Next-Generation Managed Services around your business needs. In fact, in everything we do, be it implementation services, project rescue, and the like, we design our approach to be 100% Outcomes-driven!

Whether you're just getting started with a migration to the Cloud or you're evaluating transformational services to optimize SaaS or any other Cloud-based execution, experience tells us that a customized support model to optimize the operations of your business applications provides the greatest chance of reaching the outcomes you seek. This is where Evosys' Oracle Cloud Managed Services comes in.

Others may want to force-fit a standard solutions model into your environment, often leaving you dissatisfied and feeling under-served. With Evosys Next-Generation Managed Services, we work with you to craft and build a solution that:

  • Is Future-ready, flexible and highly adaptive

  • Adopts a personal approach based on your current pain points, and

  • Draws on our experience to customize Managed Services solutions for your business

Others will measure the value of their services through just ticket volumes and closure rates. With Evosys Next-Generation Managed Services we go above and beyond that traditional approach by minimizing operational issues and maximizing the enhancements by:

  • Resolving root causes

  • Reducing ticket volumes

  • Redistributing the joint effort on getting more ROI

Managed Services Value - Trends Observed


We achieve this by combining our proven methodologies of ITILv4-aligned Value-Based Analytics and Value-Based Delivery to help unlock the true potential of your Oracle Cloud investment.

How Our Managed Service Solutions Have Helped Our Customers


  • Assurance - availability of world-class 24/7, 365 days Support

  • Return on Investment - drive increased business outcomes that eventually give great returns on your Oracle Cloud investment

  • Cost Effectiveness - lower costs by taking informed decisions and implementing effective processes

  • Innovation - moving from merely 'keeping the lights on' to ways to achieving measurable business values

  • Proactive Change - availability of Value-Based Analytics that direct you towards relevant, real-time actionable

  • Self Sufficient - a ready access to dynamic knowledge bank that enables you to be self-sufficient and drive innovation

  • Tailored Services - designed to meet your specific business requirements and goals

Our AMS Capabilities & Key Offerings​


  • Service request management & Issue resolution

  • Functionality enhancements

  • Technical development - Custom & Transactional for SaaS & PaaS

  • User training & enablement

  • Environment Management

Repository of Prebuilt Reports, PaaS Extensions & Integration Adaptors
Knowledge Repository for Training of business Users
Ticketing Portal with feedback mechanism and integrated BI tool
Centre of Excellence
Team
QUARTERLY UPGRADE
Analyze > Plan > Test > Launch
PERIODIC SR ANALYSIS
Evosys Recommendation on Enhancements, focused trainings, etc.
QUEUE MANAGEMENT
Evosys designed mechanism to handle new requirements

What Support Does Managed Services Offer?


Whether you have completed your journey to the cloud or whether the time isn't right for you to move to the Cloud, Evosys through its Oracle Managed Services does just that and more!

We serve as a single point of accountability for every aspect of your cloud journey — advisory, transformation and management services cover infrastructure, applications and operations. EVOSYS ensures a single point of escalation and provides specialized tools, processes and services for risk mitigation, security and compliance.

How our Managed Services solutions have helped customers


The 24/7 Issue Resolution Management

The 24/7 Issue Resolution Management is not just about closing tickets. Each Service Request raised is not just resolved but the learning is transferred within the troubleshooting helpdesk. One of our public sector customers in the UK observed a reduction in monthly SR count.

Application Enhancement Services

Our Application Enhancement Services helped uncover duplicate invoices paid and saved a prominent healthcare customer £60,000 within the first month of deployment”

Digital Transformation model

A leading asset management customer was happy with the inbuilt dexterity of our Digital Transformation model that accommodates both EBS and Cloud implementation support.

Our Managed Services Portfolio


24/7 Issue Resolution Management

Avail support from our 24/7 end user help desk, and let their technical and functional expertise resolve issues quicker and with accuracy. This will eventually free up your workforce, lower costs and improve application availability.

Application Enhancement Services

Optimizing the use of existing or additional functions and features to help you get the most from your technology investment. Know more: need more content.

Environment Management

For a robust contingency planning, users must be able to respond to critical issues from home or on the road by logging in to their web-based console. That's precisely what Managed Services provides - complete Environment Management, anytime, anywhere.

Knowledge
Transfer

Creating a collaborative and organic knowledge powerhouse by engaging and sharing the learnings received from customer service teams, Evosys experts, SR's resolved and translating them into FAQs, ILT etc.

Value-Based
Analytics

Not here to just keep the lights ON but to provide proactive value addition by way of technical and functional enhancements which brings greater efficiencies to your business. Measured ROI not by just ticket volumes and their closure but by the business benefit they deliver in the form of pre-defined KPIs.

Oracle Review and Update Service

When organizations move to Oracle Cloud, they get access to solutions that are constantly improved through Oracle’s Quarterly Updates. Releases follow a quarterly schedule and Evosys experts conduct a series of informative sessions that expand on the Updates in addition to providing test scripts.

Why Evosys?



1000+ Oracle Cloud Customers
Belonging To Diverse Industries

1500 Experienced Consultants
Possessing In-Depth Oracle Cloud Know-How

Serving 30+ Countries Across The Globe
In NA, EMEA, ANZ & APAC

40+ Awards & Accreditations
Including Multiple Global Oracle Awards

Oracle Partner Network
Managed Service Provider
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