Evosys: Trusted Oracle Cloud Managed Services Provider

Empower People | Embrace Technology | Enhance Process

Make your application maintenance simple, faster, and less expensive. Manage your Oracle Cloud applications better with Evosys' Cloud Enhancement Services (CES).

Once the Oracle Cloud implementation is done, with the right Oracle Cloud support, you can drive business efficiency so that you can unlock the true potential of your Oracle Cloud investment. Evosys goes beyond offering a standard keep the lights-on Oracle support services by building full-fledged Cloud Enhancement Services around the business needs.

Our experience of 15+ years of working with Oracle Cloud implementation and Oracle Managed Services has shown us that a flexible support model, optimized for your business operations, provides the best chance of realizing the desired outcomes and results. This is where Evosys' Cloud Enhancement Services comes in as the preferred Oracle Cloud managed services provider.

Our Priority: Aligning our services with your business needs and the changing business landscape

Evosys' Oracle Cloud Managed Services is designed to align your cloud adoption as well as process improvements with the continuously changing business landscape. This has helped enterprises drive greater business efficiency and realize 2.4x ROI from their Oracle Cloud transformation. Our Oracle support services and its advisory tools are developed with the focus to measure and monitor the true business value with continuous improvement and agile service management.

Our Key Differentiators

Balancing structure with flexibility

Maintaining alignment between our Oracle managed services and your changing business needs

Agile Service Management fusing ITIL standards with Agile to drive continuous improvement

Value-Based Analytics tool helps you leverage your data to make informed value-based business decisions

Our Oracle Managed Services Capabilities

4.6/5
Average Customer Rating
130+
Cloud Enhancement Services Customers
450+
Oracle Cloud Enhancement Services Resources
12000+
Service Requests Served

Oracle Managed Services Customer Success Stories

A US-based Leading Multinational Enterprise Improves their Oracle HCM Support Cycle by 50% with Evosys’ Cloud Enhancement Services

A US-subsidiary of a multinational enterprise with 160 subsidiaries leverages a quick and reliable support response with CES for their Oracle HCM Cloud Suite requirements across its operation network. Learn more about how our Oracle Cloud Managed Services provided global support to their application.

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MGroup Services

UK-based MGroup Services Leverages Evosys' CES to Reduce Downtime Risks and System Performance Optimization

MGroup Services is the leading essential infrastructure services provider operating within water, energy, transport and telecommunication across the UK & Ireland. Evosys designed a tailored solution for a cross-pillar implementation and proposed shared support services with their technical team. With CES, they were able to gather insights into global strategies with the help of the pre-built KPIs and dashboards.

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Oracle Managed Services (CES) Service Design Philosophy

We have designed CES to enable the continual evolution of your Production Oracle services by adopting an Agile Service Management (ITIL 4 with 'just enough' governance) approach.

Flexibility

Flexibility

  • Component-based Service Design

  • Ability to flex services up/down as required

  • Flexible commercial models (dedicated resource, time-based or fixed / modular price)

Structure

Structure

  • ITIL 4 aligned core services

  • Underpins consistent quality

  • Builds trust and confidence

Continuous Evolution

Continuous Evolution

  • Business value analytics

  • Industry-specific extensions & plug-ins

  • User training and enablement

  • Sprint-based Elective releases

AES Service Design Philosophy

We have designed AES to enable the continual evolution of your Production Oracle services by adopting an Agile Service Management (ITIL 4 with 'just enough' governance) approach.

Flexibility

Flexibility

  • Component-based Service Design

  • Ability to flex services up/down as required

  • Flexible commercial models (dedicated resource, time-based or fixed / modular price)

Structure

Structure

  • ITIL 4 aligned core services

  • Underpins consistent quality

  • Builds trust and confidence

Continuous Evolution

Continuous Evolution

  • Business value analytics

  • Industry-specific extensions & plug-ins

  • User training and enablement

  • Sprint-based Elective releases

130+ customers have already experienced success with our Oracle Managed Services methodology

Watch this video to know about Lambeth London Borough Council's Oracle Cloud Transformation Journey and How CES Supported the Fluid Business Process Development

Data Send Successfully

CES Process: The Roadmap to Aligning Service Design with Business Landscape

We follow a 3-step approach to Oracle Cloud Managed Services in order to maintain the alignment between the original Cloud adoption business case and the business changes.

We believe that without a conscious decision to drive continued evolution and alignment, the default outcome will be an ongoing reduction in the business value.

1. What is your ultimate objective?

Decide where you would ideally like to be in 3-5 years' time. We will cater for this within a jointly agreed service evolution plan.

2. Choose all the relevant service components, offered as part of CES, based on your business’ objective and requirement

  • Business Acceleration: Evosys' Business Process Accelerators viz. automation & advisory services to help you make informed value-based business decisions.

  • Upgrade & Environment Management: Effective management of Oracle upgrade cycle and the underlying Oracle environments.

  • Application Support: ITIL-aligned, covering Incident, Problem, Request Fulfilment, and Event Management. SLA-backed Incident Management services.

  • Application Enhancement: This represents the 'E' in CES. A structured & continual evolution of the client's applications to help drive business value, maintain system alignment with the business objectives.

  • Core Service Management: A prerequisite for all services: Local Service Management, access to Oracle SMEs, and ongoing service governance.

3. Finally, select a commercial model

  • Classic: A predictable, recurring, fee structure for a defined set of services.

  • Flex Units: A flexible approach to request Oracle expertise ‘on-demand’ in a time-based, utility-style, consumption model.

  • Dedicated Resources: A dedicated team of named CES resources, working as an extension to your own IT services function.

Our Happy Customers

Proactive problem resolution

Evosys' problem resolution was first class and their ideas regarding how to improve the app were great. Would happily work with the team again.​

- Local Government - Country Council, UK

Issue handling

The support team is responsive and very committed in dealing with SRs and issues at hand. The team never hesitates to engage/offer for a quick Virtual Meeting session to get issues clarified in order to move things forward.

- Leading Public Sector Customer, UK​

Critical issue responsiveness

Evosys Support team has been very responsive to tickets (both mission critical and general requests)

- Not for Profit Organization, North America​

Consult With Our Trusted Advisors About Our Cloud Enhancement Services Today

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