Successful Oracle CX Go Live

Congratulations to Zamil Industrial Investment Company,
Saudi Arabia

Upgrade to Oracle CX

Zamil Industrial Investment Company (ZIIC) partners with Evosys to move to Oracle Cloud and unify its multi-functional global business processes.

We choose Evosys to be our partner because of their market credentials in Oracle Fusion Implementation and their ability to closely align with our vision. Evosys has successfully executed the Oracle CX suite of products like Engagement Cloud and CPQ application for Zamil Air Conditioners’ CoolCare division. Evosys’ expertise has helped us to have a ‘one-stop solution’ for all our customer engagement needs. This successful go-live is a testimony of our joint strategic planning and foresight in IT. Our partnership with Evosys is helping us ‘Do Business Better’. Zamil now leverages the power of Oracle Fusion Cloud to unlock its true potential across Zamil Industrials. I would like to congratulate Evosys, our IT Department, and our colleagues at CoolCare division for all their efforts.

- Abdulbary Atassi, Director of IT at Zamil Industrial

About Zamil Industrial Investment Company





Headquarters

Saudi Arabia

Employees

11000

Industry

Manufacturing


Founded in 1998 and headquartered in Dammam, Saudi Arabia, Zamil Industrial Investment Company is a premier business group engaged in the development of innovative design and engineering solutions for use in various industries. A pioneer and a leader within the business community in KSA, Zamil with its 25 different entities has been a market leader for more than 19 years. It is present in more than 90 countries around the globe, with manufacturing facilities in several locations.

Business Pain Points

  • Various sales functions working in silos resulting in a huge gap in internal communication and customer engagement

  • Lack of real-time data access due to legacy systems affecting sales mobility

  • Non-standardised formats that affect the overall customer experience

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  • Sales data and reports updated manually in Excel

  • Manual task allocation to sales team and difficulty in managing resource allocation resulting into lack of visibility into pipeline and projection

  • Manual approval process affecting timelines in the sales cycle

  • Lack of visibility and coordination into the complex price structure

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Results Expected

  • Better communication between various sales functions and respective teams with Oracle Social Cloud

  • Complete customer lifecycle managed in the system with anytime access for concerned team members

  • Better price management and faster creation of standardised formats with CPQ resulting in better customer engagement

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  • Complete visibility into the sales process with better insights into pipeline and projection resulting in a more agile sales team

  • Automated task and resource allocation to manage cost better

  • Automated business rules for discounting and approval flow to help reduce timelines

  • Complete visibility into available inventory with correct pricing helping the sales team with error-free and standardised proposals to close deals faster

  • Better insight into the sales team’s working through automated task and activity management

  • Comprehensive sales analytics with reports and dashboards that provide timely fact-based insight into the sales process at each level (sales rep, sales manager and DGM)

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Solutions Deployed

  • Oracle Engagement Cloud and Configure Price Quote (CPQ) solutions, fully integrated with EBS with real-time insights and access to available data

  • Lead to opportunity, opportunity to quote and quote to invoice management system across all businesses with standardised business rules, product and price management, discounting to the approval process and standardised formats

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Results Achieved

  • Accelerated sales strategies by upgrading Zamil’s existing customer engagement platform to Oracle Engagement Cloud and Oracle Configure Price Quote (CPQ)

  • Eased the sales collaborations by synchronizing data from different sales branches, eliminating communication gaps and giving dashboard view of the processes

  • Increased operational efficiency by reducing the risk of manual errors

Why Evosys?



1000+ Oracle Cloud Customers
Belonging To Diverse Industries

1500+ Experienced Consultants
Possessing In-Depth Oracle Cloud Know-How

30+ Countries
In NA, EMEA, ANZ, APAC & ASEAN

40+ Awards & Accreditations
Including Multiple Global Oracle Awards

Oracle Platinum Partner
Global Oracle Cloud Premier Designation

Oracle Cloud Global Partner Awards

Europe
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Oracle HCM Cloud Partner of the Year 2020 - Denmark

Kenya & East Africa
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Oracle HCM Cloud Partner of the Year: Kenya & East Africa, 2019

Global
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Global Partner of the Year: HCM Cloud, 2019

EMEA
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EMEA Partner of the Year: HCM Cloud, 2019

APAC
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APAC Partner of the Year: ERP Cloud, 2019

USA
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Oracle HCM Development Partner of the Year award at MBX, 2019

ASEAN
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Partner of the Year ERP, 2019

UK & Ireland
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Oracle ERPM Cloud Partner of the Year : UK & Ireland, 2019

APAC
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OPN Cloud Excellence in Customer Satisfaction Award, 2018

EMEA
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Specialized Partner of the Year: Customer Advocacy, 2018

EMEA
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OPN Cloud Excellence in Customer Satisfaction Award, 2018

UK
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Customer Advocacy Partner of the Year Award, 2018

UK
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Gold Winner - UKOUG Industry Product Partner of the Year Award - UK, 2018

ASEAN
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Oracle FY18 Partner of the Year Awards - Philippines, 2018

ASEAN
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SaaS Partner Appreciation Award - SAGE, 2018

Singapore
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Oracle's ERP Cloud Partner of the Year Award - Singapore, 2018

Gulf States & Saudi Arabia
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Cloud first Partner of the Year - FY18

Global
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Oracle's Specialized Global Partner of the Year: ERP Cloud, 2017

USA
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Oracle Excellence Award - Partner of the Year: ERP,Cloud - EMEA, 2017

ASEAN
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Oracle Mid-Market SaaS Partner of the Year, ASEAN, 2017

UK & Ireland
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Oracle UK & Ireland Partner of the Year Award, 2017

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