Zamil Industrial - Successful Oracle CX Implementation

Zamil Industrial Investment Company (ZIIC) partners with Evosys to move to Oracle Cloud and unify its multi-functional global business processes.

We choose Evosys to be our partner because of their market credentials in Oracle Fusion Implementation and their ability to closely align with our vision. Evosys has successfully executed the Oracle CX suite of products like Engagement Cloud and CPQ application for Zamil Air Conditioners’ CoolCare division. Evosys' expertise has helped us to have a ‘one-stop solution’ for all our customer engagement needs. This successful go-live is a testimony of our joint strategic planning and foresight in IT. Our partnership with Evosys is helping us ‘Do Business Better’. Zamil now leverages the power of Oracle Fusion Cloud to unlock its true potential across Zamil Industrials. I would like to congratulate Evosys, our IT Department, and our colleagues at CoolCare division for all their efforts.

- Abdulbary Atassi, Director of IT at Zamil Industrial

About Zamil Industrial Investment Company

Headquarters

Saudi Arabia

Employees

11000

Industry

Manufacturing

Founded in 1998 and headquartered in Dammam, Saudi Arabia, Zamil Industrial Investment Company is a premier business group engaged in the development of innovative design and engineering solutions for use in various industries. A pioneer and a leader within the business community in KSA, Zamil with its 25 different entities has been a market leader for more than 19 years. It is present in more than 90 countries around the globe, with manufacturing facilities in several locations.

Business Pain Points

Various sales functions working in silos resulting in a huge gap in internal communication and customer engagement
Lack of real-time data access due to legacy systems affecting sales mobility
Non-standardised formats that affect the overall customer experience
Sales data and reports updated manually in Excel
Manual task allocation to sales team and difficulty in managing resource allocation resulting into lack of visibility into pipeline and projection
Manual approval process affecting timelines in the sales cycle
Lack of visibility and coordination into the complex price structure

Results Expected

Better communication between various sales functions and respective teams with Oracle Social Cloud
Complete customer lifecycle managed in the system with anytime access for concerned team members
Better price management and faster creation of standardised formats with CPQ resulting in better customer engagement
Complete visibility into the sales process with better insights into pipeline and projection resulting in a more agile sales team
Automated task and resource allocation to manage cost better
Automated business rules for discounting and approval flow to help reduce timelines
Complete visibility into available inventory with correct pricing helping the sales team with error-free and standardised proposals to close deals faster
Better insight into the sales team’s working through automated task and activity management
Comprehensive sales analytics with reports and dashboards that provide timely fact-based insight into the sales process at each level (sales rep, sales manager and DGM)

Solutions Deployed

Oracle Engagement Cloud and Configure Price Quote (CPQ) solutions, fully integrated with EBS with real-time insights and access to available data
Lead to opportunity, opportunity to quote and quote to invoice management system across all businesses with standardised business rules, product and price management, discounting to the approval process and standardised formats

Results Achieved

Accelerated sales strategies by upgrading Zamil’s existing customer engagement platform to Oracle Engagement Cloud and Oracle Configure Price Quote (CPQ)
Eased the sales collaborations by synchronizing data from different sales branches, eliminating communication gaps and giving dashboard view of the processes
Increased operational efficiency by reducing the risk of manual errors