Products: Oracle HCM Cloud

Industry: Chemical, Pharmaceutical and IT

About Teijin Holding Group

Teijin Limited is a Japanese chemical, pharmaceutical, and information technology company. Headquartered in Chiyoda-Ku, Tokyo, they comprise 20,000 diverse employees and 160 subsidiaries in more than 20 countries. They respond to various global issues and needs by focusing on technological innovation and manufacturing of high-performance materials, healthcare and IT, and overlapping business domains to create and provide value unique to the Teijin Group in the form of solutions. Their main fields of operation are high-performance fibers such as aramid, carbon fibers & composites, healthcare, films, resin & plastic processing, polyester fibers, products converting, and IT products.

Challenges

  • Teijin's US Subsidiary needed a quick and reliable support response to the Oracle HCM Cloud Suite requirements across their operation network.

  • Testing and validation of new releases were not done well enough. And since there were limited support resources, it made coordination and follow-up for bug resolutions with Oracle exceedingly difficult.

Solutions

  • Global support model: As an extension to the core Teijin Support team, Evosys provided a central support model that managed global support for Teijin’s implemented solutions.

  • Ensured there was an economical, agile, and practical support for the live HCM operations.

Benefits

50-60% improvement in the effectiveness of the HCM support cycle

  • Reduced costs for global support of the HCM applications through a support team based in India to coordinate with the first line of support at Teijin.

  • Evosys team identified and resolved several unresolved issues after system health check.

Value Added by Evosys

  • Agile response to critical situation handling in support. Evosys team helped Teijin support team in responding to critical activities like testing, bug fixing and coordination with Oracle support.

  • Experienced and practical consulting for the United States region.

Why Teijin Holding selected Evosys

Teijin was seeking a partner with a global reach and exposure to Oracle HCM cloud solutions, since they were not happy with the earlier support levels they had, post the initial HCM Cloud implementation. After Evosys completed a health assessment and helped close several unresolved issues, this established the suitable credibility for the larger implementation and global support with Teijin.

Learn more about Evosys Services for Oracle HCM Cloud or contact us now.

Move to Oracle Cloud Today!

Adopt. Automate. Accelerate.

Image Image
Recommendations
Star
Oracle Cloud
Star
Connect with Experts
Star
Let Evosys contact you
Star
Partnership & Tieup's
Star
Request a call back
Rapid Response
Demo for Oracle Fusion Cloud
Connect with Experts
Let Evosys contact you
Partnership & Tieup's
Request a call back
  Loader
Thank you for contacting us. Our team will contact you soon.