Products: Oracle ERP Cloud, Oracle HCM Cloud, Oracle SCM Cloud, Oracle Analytics Cloud

Evosys Services: PeopleSoft to Oracle HCM Cloud Migration

Industry: Hospitality

Summary

Shaner Hotel Group is a prominent hotel developer, owner, and operator in the global hospitality industry. The hotel group was formed in 1970 when Lance Shaner and his brother, Fred Shaner, began investing in real estate. Today, Shaner is regarded for its rich tradition of high-quality hotel management services and dedication to meeting the comprehensive and complex requirements of its customers. Every member of the Shaner Hotel Group works with a commitment to deliver an outstanding, memorable experience to their guests. Their aim is to achieve the financial objectives of the company, and continue the culture of innovation and drive for ongoing success.

Shaner had been using multiple on-premise, and third-party systems (including PeopleSoft) to manage their daily financial transactions and HR & payroll processes. They wanted to migrate from their on-premise HR and ERP systems to Oracle Cloud to reduce costs, benefit from best-in-class technology, and increase ROI. Evosys successfully implemented Oracle HCM Cloud by adopting best practices and advanced methodology to deliver within committed timelines.

Top Customer Objectives and Challenges

  • Disparate policies and processes across 100+ Properties: Shaner Hotel Group has around 180 entities globally with varying policies and processes. Streamlining the processes across the whole organization was one of the biggest challenges.

  • Lack of Self-Service model: It was difficult to promote self-service model because of the nature of business. Effective communication, executive buy-in and end-user training delivered by Evosys helped in rolling out self-service capabilities company-wide.

  • High Employee Turnover: The turnover of key decision-makers resulted into disruption and negatively affected the performance of the project team and execution of the project.

  • Multiple Applications & Home-Grown Systems: The use of multiple applications across different business functions also increased challenges in connecting the old legacy data with the new cloud application.

  • Inability to Analyze Data effectively: As the client was using multiple applications, gathering data from various sources, it was a tough task to maintain accuracy, authenticity levels, and duplicity of the data.

Solutions

Using the best practices and methodology, our implementation consultants were able to resolve the challenges with a step-by-step process of:

Engage > Understand > Showcase > Implement >Train & Test > Transition > Support.

Details of each step are as follows:

  • Engage: Engage with the customer to identify their problem areas, and develop a precise plan of how Oracle Cloud can provide an elegant solution.

  • Understand: Post engaging, we liaised with business users to ascertain their existing business processes and HR policies. We requested them to provide as much data as possible for deeper analysis.

  • Showcase: We demonstrated the application based on accumulated knowledge and data received. The objective here was to display the system with the actual customer data. This achieved better clarity and improved understanding of the end-solution.

  • Implement: Based on the feedback and fit-gap analysis gathered during the system demonstration, the final configuration for the application was performed.

  • Train: Once the application was fully configured, we trained super users on the application. This empowered them to impart their newly-acquired knowledge to the end-users. This was followed by user acceptance testing.

  • Transition: Once the application was confirmed to be as per the requirements, the transition for production took place, and the application was live, ready for use.

  • Support: During the initial weeks post-live, we provided support to the customer as they became acquainted with the application.

Benefits

  • Highly integrated HR, benefits, and payroll (decentralized HR): Unlike the legacy system, Oracle HCM Cloud delivers a highly-integrated HR, benefits and payroll system which updates, reduces redundant data entries, and helps achieve the objective of a central HRIS and a single source of truth.

  • Faster turnaround and throughput: With a central application for managing all of the HR functions, the overall turnaround and throughput for HR, benefits, and payroll increased significantly.

  • Integrated upstream and downstream applications with enhanced capabilities and automation: The Oracle Core HR module helped Shaner maintain all staff information, assignments, personal information, including secondary job codes and rates all in one centralized system. This was a major challenge for them during the pre-cloud application phase.

  • All configurations in a single application (Oracle Cloud): We also automated the complex payroll calculations in line with federal and state rules, including tips adjustment, overtime calculation (7(i) exemption), NRA taxation, etc.

  • Seamless integration with KRONOS (time keeping device) and Oracle Payroll.

Value addition by Evosys

Evosys' extensive experience in Oracle Cloud implementation globally helped Shaner by:

  • Reducing the overall maintenance cost with highly integrated HR, benefits and payroll modules

  • Offering faster turnaround and throughput processing for the users

  • Improving payroll accuracy by automating complex payroll calculations in line with federal and state rules

Why did Shaner Hotel Choose Evosys?

Evosys has an extensive track record of implementing the most complex cloud and on-premise solutions for global customers. Our dedicated team of skilled professionals has significant experience in handling HCM and payroll projects at a lower cost with rapid implementation. Additionally, our team has always forwarded a supportive approach to achieve our client's business objectives and ROI.

Solution Employed

  • Oracle Global Human Resources Cloud Service

  • Oracle Global Payroll Cloud Service

  • Oracle Transactional BI for HCM Cloud Service

  • Interfaces and Reports

Learn more about Evosys Services for PeopleSoft to Oracle Cloud Migration.

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