Background

Action Hotels Company (AHC) is a leading owner, developer, and asset manager of a chain of branded three and four-star hotels across the Middle East and Australia. Established in 2005, AHC envisioned expanding their hotel chain from 11 to 17 hotels, thus providing a total of over 2,889 rooms by 2017.  Having strong relationships with leading international hotel operators and deliberate execution of a focused plan at potential-bearing locations, they envision becoming the largest midscale hotel brand in the Middle East and Australia.

Challenges

  • Integration with heterogeneous systems: Having multiple hotels under its purview, integrating every hotel’s distinct base system (mainly Sun Systems and Oracle R12) with their distinct COA’s was an issue.

  • Number of entities in scope: There were too many entities that required synchronization. Configuring their setup & Data Migration in a time-bound manner, not only for the Owner’s legal entities but also for the hotels to ensure reporting for all was necessary.

  • Client availability: Considering the number of entities, there were fewer users available from Action Hotels making it difficult to arrange meetings with them. Lack of communication always opens up the door for loopholes as client-side inputs were minimal.

  • Change in the COA and mapping: There was no synchronization between the old and new COA’s as well as their mapping to the Trial Balances of various entities.

  • Reconciliation of project's data migration with trial balances: There was inconsistency in project costs due to data migration issues of the Owning Legal Entity’s Trial Balances.

  • Project budgeting: The usual budget division was done on the lines of the project span which AFC wanted to be changed to yearly budgetary control.

  • Sourcing RFQ report: AFC required a specific RFQ report in the sourcing module whose software solution was uncommon, to say the least, even Oracle did not have one.

Solutions

  • Defining company hierarchy: As a solution to the multiple level consolidation requirements, we created a company segment hierarchy and initiated reporting ledgers at balance levels. This was done to showcase the actual level of consolidation.

  • Robustness and scalability: We went with the generic approach for an integration solution, where the client can add any new system and the mapping could be done in the intermediate interface. This resulted in the system with a robust and scalable solution.

  • Budget control: The overall project cost was reconciled and a report was created to fulfill the client’s requirement of yearly budget control.

  • Document sequencing: We explored the limitations and applied the solution as per client requirements. We used the pattern looking at which they can identify the company transaction source and transaction voucher number.

  • RFQ Report: This report was a show stopper for the Sourcing module and the client was even considering scrapping the module. Both the technical and functional teams worked tremendously well to develop this report as per client format and requirements and ensured the client satisfaction.

  • Post Go-Live: We reconciled the project’s cost across the board and suggested the correction of entries that had to be passed after Go Live.

Benefits

  • The consolidated, agile and centralized Action Hotel Software System could now:

    • Autonomously process monthly consolidations, thereby, reducing the chances of manual errors.

    • Provide automated approvals and notifications to help speed up business processes by reducing paperwork.

    • Implement project modules to enable the creation and configuration of KPIs (e.g., Budget Cost vs. Actual Cost) for various projects.

    • Take advantage of easy-to-use spreadsheet templates to upload historical data. Moreover, they now had the capability to work in the offline mode.

    • Reporting tools like HFR, OTBI for management reporting, and Smart View for ad-hoc reporting flexibility to publish financial reports.

  • As the Trial Balances are now uploaded into Oracle Cloud through web service integration, it helped Action Hotels to improve on their efficiency and accuracy.

  • The Oracle Cloud reporting tools like HFR, OTBI for management reporting, and Smart View for ad-hoc reporting provided them with great flexibility in publishing financial reporting.

  • Project’s integration with the financial module helped to provide an audit trail of the related source transactions for the project cost.

  • The automated RFQ report replicated their manual report. It helped in executing their PO process seamlessly.

Value addition by Evosys

Evosys helped Action Hotels to adopt and implement a robust system that would help them successfully face and sustain the challenges of the upcoming digital era.

We are feeling privileged to announce the Go-Live of Oracle Fusion Cloud Implementation at Action Hotels Ltd. which includes Fusion Financials, Purchasing, Projects, Sourcing & Contracts. Thank you to all, and especially the Evosys team with whom we have come so far and will require their ongoing support even further.

Murtuza Unchwaniwala, Finance Manager, Action Hotels Company.

Here is a checklist of some of its salient features:

  • Evosys uploaded 12 months of Trial Balances to ensure that the organization always has its 2016- based benchmark reports to compare their monthly reporting with.

  • As the client’s availability was limited, the Evosys team helped them in filling data templates and offered validation and reconciliation support.

  • Evosys team developed a scalable solution that would require no change even while integrating newer touchpoints.

  • Inclusion of interactive business process videos within the solution ensured user convenience in learning the usage of the new system.

  • The organization’s existing contracts templates had been replicated into the Fusion Contracts module which will have all their data available at a central location. Earlier, this was coming from 3 different documents.

  • Evosys team also provided them with DBA support to install, license, and configure their integration server.

Why Action Hotel Chose Evosys?

Evosys has achieved great success in implementing 1200+ Oracle Cloud solutions and 225+ on-premise solutions worldwide. We have a highly dedicated and skilled team of professionals, and 15+ years of specialized experience in implementing Oracle products. Moreover, we agreed to provide (and delivered!) the required cloud solution in the minimum budget and record time.

Solution Employed

  • Oracle Financials Cloud Service

  • Oracle Project Portfolio Management Cloud Service

  • Oracle Financial Consolidation & Close Cloud Service

  • Oracle Accounts Payables Cloud Service

  • Oracle Accounts Receivables Cloud Service

  • Oracle Cash Management Cloud Service

  • Oracle Fixed Assets Cloud Service

  • Oracle General Ledger Cloud Service

Learn more about Evosys Services for Oracle Cloud Solutions or contact us now.

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