Evosys understands the system impacts, risks & solution agility and relentlessly focuses on providing Application Maintenance and Support Services for different models and client needs.
Evosys AMS Services support clients using different Oracle technologies
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At this level, the maintenance is provided by the user help desk. The dedicated team is assigned to screen the issue and allocate the task of resolution to appropriate party/owner.
This level deals with those support tickets that can be resolved quickly by general configurations or workarounds in the application.
The specific, complex configurations are handled at this level such as code changes.
At this level, complexity issues are taken to product vendor to get the critical path release or hotfixes.
Dedicated Support Model: Evosys will provide a dedicated support according to the pre-defined parameters are
set and we provide a dedicated support according to those parameters through a team based on onsite/offshore
location, depending upon the customers need. The parameters remain the same throughout the contract period
and cover different levels of Support Phase.
Shared Support Model: Evosys will provide the solutions, workarounds to the customers based on issue category
and nature. Support team will be available round the clock and will provide the solutions to customers within
agreed SLA Timelines.
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