Oracle Managed Services (CES) Service Design Philosophy
We have designed CES to enable the continual evolution of your Production Oracle services by adopting an Agile Service Management (ITIL 4 with 'just enough' governance) approach.
Flexibility
Flexibility
Component-based Service Design
Ability to flex services up/down as required
Flexible commercial models (dedicated resource, time-based or fixed / modular price)
Structure
Structure
ITIL 4 aligned core services
Underpins consistent quality
Builds trust and confidence
Continuous Evolution
Continuous Evolution
Business value analytics
Industry-specific extensions & plug-ins
User training and enablement
Sprint-based Elective releases